Founded in 1991, Voice Connect has built an established reputation designing, developing and delivering specialist computer telephony solutions. During this time we have provided solutions for many types of organisation including the NHS, Government and other Public Sector, Education, Armed Forces, Utilities, Charities and a diverse range in the commercial sector.
Patient Partner
Voice Connect's telephone-based self-service appointment system works with the practices existing telephone system to provide patients with 24-hour access to book, cancel, check and change an appointment and/or review and order a repeat prescription.
Using the phone is still the preferred way for patients to contact your practice, being able to call the surgery 24/7 not only improves the service to the patient but also benefits the practice.Working with your existing telephone provider to improve access meaning congestion is reduced, freeing staff for other duties.
With the ability to check, cancel and change appointments when a patient realises they can no longer make that date, DNA rates also improve. The excuse of “I couldn’t get through” no longer applies and by moving these calls away from the first hour of the morning, pressure is taken off the reception team.
Benefits
- Improve Patient Access
- Reduce DNA’s
- Reduce Telephone Congestion
- Free Up Reception Staff
- Reduce OOH Attendances
- Reduce Patient Complaints
- Works Live Alongside Your Reception Team
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