Customer Complaints Procedure

Please make a complaint in writing or email to:

Chief Operations Officer


1a Broughton Street


SW8 3QJ 


On receipt, your complaint will be recorded on our database and assigned a reference number. We will write to you within 2 working days to acknowledge your correspondence.

We will investigate the cause of your complaint with the department(s) responsible.

We will respond to your complaint in full within 10 working days explaining any actions or proposed resolutions steps.