Oak Innovation Ltd

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ContactAssist telephony enables Cegedim's clinical system to speed up call handling, simplify clinical record access and capture new phone numbers. Reports can be loaded into ContactAssist to assist with campaigns and QOF targets.

Features / benefits

  • See who is calling before answering a call (configurable option)
  • On answering a telephone call the patient dashboard displays:
1. All patients registered against a calling line identity
2. Additional notes to help with call handling, for example, patient is hard of hearing
3. Selected demographic information to assist with patient verification
4. Alerts to assist with QOF and LES campaign metrics
  • Automatically opens the patient record to avoid errors
  • Identify and capture new contact information to assist with outbound communication
  • Click to Dial to assists with telephone triage
  • Add call recording to prove who said what and protect reputation and speed up dispute resolution
Click here to view the ContactAssist press release 

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